Holger Imbery – Medium

Holger Imbery

Extending Microsoft 365 Copilot with Copilot Studio with ServiceNow as an example — Holger Imbery

Microsoft 365 Copilot is a versatile tool that uses AI to boost productivity and streamline tasks. With Copilot Studio, users can now…

Jan 26

Extending Microsoft 365 Copilot with Copilot Studio with ServiceNow as an example — Holger Imbery

Jan 26

Comparison of Copilot Chat and Copilot for Microsoft 365 — Holger Imbery

Microsoft offers two AI-driven productivity tools for daily work: Copilot Chat and Copilot for Microsoft 365. Both are engineered to…

Jan 19

Comparison of Copilot Chat and Copilot for Microsoft 365 — Holger Imbery

Jan 19

Tech Hint — Consult and transfer from Dynamics 365 Customer Service or Contact Center to Microsoft…

Suppose you have upgraded to the enhanced voice experience (vNext) in Dynamics 365 Customer Service / Contact Center. In that case, you…

Jan 19

Tech Hint — Consult and transfer from Dynamics 365 Customer Service or Contact Center to Microsoft…

Jan 19

Enhance Your Automated Customer Service by Giving Virtual Agents a Face and Personality

In today’s customer service landscape, virtual agents in text chats and voice calls have become quite common. However, it’s time to move…

Nov 16, 2024

Enhance Your Automated Customer Service by Giving Virtual Agents a Face and Personality

Nov 16, 2024

Enhance Your Copilot for Microsoft 365 Experience: When Plain Copilot Isn’t Enough

In today’s fast-paced digital world, the need for efficient and reliable tools has never been greater. Extending Copilot for Microsoft 365…

Oct 27, 2024

Enhance Your Copilot for Microsoft 365 Experience: When Plain Copilot Isn’t Enough

Oct 27, 2024

Easy Steps to Create Multilingual IVRs with Copilot Studio in Dynamics 365 Customer Service or…

For effective multilingual customer service, it is essential to have voice Copilot custom agents that can operate in multiple languages…

Oct 19, 2024

Easy Steps to Create Multilingual IVRs with Copilot Studio in Dynamics 365 Customer Service or…

Oct 19, 2024

Step-by-Step Guide to Launching an Enterprise Chat Application with Azure AI Studio

After thoroughly examining the insights from my comprehensive article on the ‘build versus buy’ dilemma, you’ve reached a strategic…

Aug 17, 2024

Step-by-Step Guide to Launching an Enterprise Chat Application with Azure AI Studio

Aug 17, 2024

Choosing Generative AI Solutions: Build Your Own or Use Microsoft Copilot?

In the realm of artificial intelligence, particularly regarding generative pre-trained transformers (GPT), organizations often engage in…

Aug 11, 2024

Choosing Generative AI Solutions: Build Your Own or Use Microsoft Copilot?

Aug 11, 2024

The New Voice Capabilities of Copilot Studio: A Comprehensive Overview

This article is the second in a mini-series. In the first part, I discussed integrating the voice channel for Dynamics 365 Contact Center…

Jul 27, 2024

The New Voice Capabilities of Copilot Studio: A Comprehensive Overview

Jul 27, 2024

Enhance Customer Service with Dynamics 365’s Integrated Voice Channel

Series: This is the first article in a two-part series. The next piece will discuss integrating a Copilot Studio Voice Bot into the Voice…

Jul 20, 2024

Enhance Customer Service with Dynamics 365’s Integrated Voice Channel

Jul 20, 2024

Holger Imbery

Holger Imbery

* Microsoft MVP (Copilot Studio), MCT * principal architect - Copilot Studio | Copilot | power platform | azure * My Blog: https://holgerimbery.blog

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