Holger Imbery – Medium

Holger Imbery

AI-Accelerated Customer Service — Transforming the Future of Customer Suppor

Summary Lede: Artificial intelligence (AI) transforms customer service by enhancing efficiency, reducing costs, and improving customer…

Mar 22

AI-Accelerated Customer Service — Transforming the Future of Customer Suppor

Mar 22

Accelerate Your Journey to AI-First Selling

Summary lede: This article explores Microsoft’s AI Accelerator for Sales, a groundbreaking initiative designed to revolutionize sales…

Mar 15

Accelerate Your Journey to AI-First Selling

Mar 15

Autonomous Agents with Microsoft Copilot Studio — An Overview

Summary lede: In today’s dynamic business landscape, automating intricate tasks and improving decision-making processes are crucial for…

Mar 8

Autonomous Agents with Microsoft Copilot Studio — An Overview

Mar 8

Creating an Agent for Microsoft Copilot Chat Using SharePoint as a Knowledge Source

summary lede: This article explores how to create an intelligent agent for Microsoft Copilot Chat using SharePoint as a knowledge source…

Mar 1

Creating an Agent for Microsoft Copilot Chat Using SharePoint as a Knowledge Source

Mar 1

Exploring Copilot Studio Features — Classic Orchestration and Generative Orchestration

summary lede: In this article, we explore the features of Copilot Studio, focusing on classic and generative orchestration methods. This…

Feb 22

Exploring Copilot Studio Features — Classic Orchestration and Generative Orchestration

Feb 22

Copilot Studio — a curated link list — Holger Imbery

summary lede: Discover how Microsoft Copilot Studio empowers business users to create and customize AI agents with ease. This curated…

Feb 15

Copilot Studio — a curated link list — Holger Imbery

Feb 15

Transform Your Sales Operations — Integrate Salesforce with Copilot for Microsoft 365

Integrating Salesforce with Copilot for Microsoft 365 can revolutionize your sales operations. It automates repetitive tasks, provides…

Feb 11

Transform Your Sales Operations — Integrate Salesforce with Copilot for Microsoft 365

Feb 11

Extending Microsoft 365 Copilot with Copilot Studio with ServiceNow as an example — Holger Imbery

Microsoft 365 Copilot is a versatile tool that uses AI to boost productivity and streamline tasks. With Copilot Studio, users can now…

Jan 26

Extending Microsoft 365 Copilot with Copilot Studio with ServiceNow as an example — Holger Imbery

Jan 26

Comparison of Copilot Chat and Copilot for Microsoft 365 — Holger Imbery

Microsoft offers two AI-driven productivity tools for daily work: Copilot Chat and Copilot for Microsoft 365. Both are engineered to…

Jan 19

Comparison of Copilot Chat and Copilot for Microsoft 365 — Holger Imbery

Jan 19

Tech Hint — Consult and transfer from Dynamics 365 Customer Service or Contact Center to Microsoft…

Suppose you have upgraded to the enhanced voice experience (vNext) in Dynamics 365 Customer Service / Contact Center. In that case, you…

Jan 19

Tech Hint — Consult and transfer from Dynamics 365 Customer Service or Contact Center to Microsoft…

Jan 19

Holger Imbery

Holger Imbery

* Microsoft MVP (Copilot Studio), MCT * principal architect - Copilot Studio | Copilot | power platform | azure * My Blog: https://holgerimbery.blog

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